Terms & Conditions
We appreciate this is not the most exciting part of your journey to a memorable wedding but we are required to make it clear what you can expect from us and what we expect of you. So here goes….
1. Jordan Pike “WEDDING PLANNING” TERMS
1.1 What these terms cover. These are the terms and conditions on which we supply wedding planning services to you.
1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
2. INFORMATION ABOUT US AND HOW TO CONTACT US
2.1 Who we are. We are Jordan Pike a company in the U.K.
2.2 How to contact us. You can contact us by writing to us at hello@jordanpikeweddings.co.uk.
2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
2.4 "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.
3. OUR SERVICE
We will provide wedding planning services to you which may include, without limit, the provision of: planning the itinerary of the day, sourcing additional suppliers, negotiating rates with suppliers, travel arrangements, budget management as well as other services you may require and we agree to provide.
4. OUR CONTRACT WITH YOU
4.1 Our Contract. Our contract with you to provide the services outlines in clause 3 and agreed with you in writing.
4.2 Initial enquiries through the website and how we will accept your order. You will be able to make initial enquiries with us through email or telephone. Following your enquiry we will then contact you directly to discuss your wedding requirements and provide you with a proposal of services together with a Planning Fee.
4.3 Provision of services. If you confirm in writing to us that you would like to go ahead with Jordan Pike’s services our acceptance of your order will take place when you pay the Planning Fee, at which point a contract will come into existence between you and us.
4.4 Our relationship. Jordan Pike does not hold any proprietary interest in the wedding venues but merely acts as agent for the owners of the venues (“the Owners”). The contractual relationship is between the Owners and you.
Similarly, Jordan Pike does not hold any proprietary interest in the service providers such as, but not limited to, caterers, florists and photographer but merely acts as agent for the service providers (“the Providers”). The contractual relationship is between the Providers and you.
5. PROVIDING SERVICES
5.1 When we will provide the services. We will supply the services to you until either the services are completed or you end the contract as described in clause 6 or we end the contract by written notice to you as described in clause 8.
5.2 We are not responsible for delays outside our control. If our supply of the services is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any services you have paid for but not received.
5.3 Your legal rights if we deliver late. You have legal rights if we deliver any services late. If we miss the delivery deadline for any services then you may treat the contract as at an end straight away if any of the following apply:
5.3.1 we have refused to deliver the services;
5.3.2 delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or
5.3.3 you told us before we accepted your order that delivery within the delivery deadline was essential.
5.4 What will happen if you do not give required information to us. We may need certain information from you so that we can supply the services to you, for example, dietary requirements. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 8.1.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the services late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
5.5 We may also suspend supply of the services if you do not pay. If you do not pay us for the services when you are supposed to (see clause 10) and you still do not make payment within 14 days of us reminding you that payment is due, we may suspend supply of the services until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the services. We will not suspend the services where you dispute the unpaid invoice (see clause 10.5). We will not charge you for the services during the period for which they are suspended. As well as suspending the services we can also charge you interest on your overdue payments (see clause 10.4).
6. YOUR RIGHTS TO END THE CONTRACT
6.1 Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most services bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.
6.2 How long do I have to change my mind? You have 14 days after the day of receipt of the Planning Fee. However, once we have completed the services you cannot change your mind, even if the period is still running. If you cancel after we have started the services, you must pay us for the services provided up until the time you tell us that you have changed your mind.
6.3 Ending the contract where there is no right to change your mind. Even if you do not have a right to change your mind, you can still end the contract before it is completed. A contract for services is completed when we have finished providing the services and you have paid for them. If you want to end the contract in these circumstances, just contact us to let us know. The contract will not end until 4 weeks after the day on which you contact us. We will refund any advance payment you have made for services that will not be provided to you, but deductions would be made for any fees already incurred such as the Planning Fee which is non-refundable.
7. HOW TO END THE CONTRACT WITH US (INCLUDING IF YOU HAVE CHANGED YOUR MIND)
7.1 Tell us you want to end the contract. To end the contract with us, please let us know by writing to us at hello@jordanpikeweddings.co.uk.
7.2 How we will refund you. We will refund you the price you paid for the services, by the method you used for payment. However, we may make deductions from the price, as described below.
7.3 Deductions from refunds. If you are exercising your right to change your mind we may deduct from any refund an amount for the supply of the service for the period for which it was supplied, ending with the time when you told us you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract.
7.4 When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then:
7.4.1 Your refund will be made within 14 days of your telling us you have changed your mind.
7.4.2 If you choose to end the contract less than 6 weeks prior to your wedding date the FULL amount is required to be paid.
8. OUR RIGHTS TO END THE CONTRACT
8.1 We may end the contract if you break it. We may end the contract for the services at any time by writing to you if:
8.1.1 you do not make any payment to us when it is due and you still do not make payment within 14 days of us reminding you that payment is due;
8.1.2 you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services, for example, dietary requirements and medical information.
8.2 In the event that we are unable to provide services to you, such as change of permission, change of regulation and unforeseen technical issues and we end the contract, we will refund any money you have paid in advance for services we have not provided. In such circumstances, our liability is limited to the money you have paid to us for services.
9. IF THERE IS A PROBLEM WITH THE SERVICES
9.1 How to tell us about problems. If you have any questions or complaints about the services, please contact us. You can write to us at hello@jordanpikeweddings.co.uk.
9.2 Summary of your legal rights. We are under a legal duty to supply services that are in conformity with this contract. See below for a summary of your key legal rights in relation to the services. Nothing in these terms will affect your legal rights.
Summary of your key legal rights
This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
If your product is services, the Consumer Rights Act 2015 says:
You can ask us to repeat or fix a service if it is not carried out with reasonable care and skill, or get some money back if we are unable to fix it.
If you have not agreed a price upfront, what you are asked to pay must be reasonable. If you have not agreed a time upfront, it must be carried out within a reasonable time.
10. PRICE AND PAYMENT
10.1 Where to find the price for the services.
10.2 Planning Fee. Following your enquiry and an initial consultation with us, we will charge you a Planning Fee on the proposal of services has been agreed by both you and us. The Planning Fee will vary depending upon services offered and is non-refundable.
10.3 Additional Services. We will confirm these fees to you in writing prior to incurring any costs. Normally these will be calculated on an hourly rate basis.
When you must pay and how you must pay. We accept payment via bank transfer. Invoices must be settled within 14 days.
10.4 We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of The Bank of England from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
10.5 What to do if you think an invoice is wrong. If you think an invoice is wrong please contact us promptly to let us know and we will not charge you interest until we have resolved the issue.
11. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
11.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen at the time the contract was made or if both we and you knew it might happen, for example, if you discussed it with us during the sales process.
11.2 We work with third parties. We have used reasonable endeavours to source/vet our Owners and Providers but you acknowledge that when you use services provided by an Owner or Provider, you are contracting directly to the Owner or Provider under the terms and conditions of the Owner and Provider and we have no liability to you.
11.3 Third party services. As you contract directly with an Owner and Providers and we are not involved in the financial transaction between you and an Owner or Provider, we will not be liable for any act, neglect or default on part of the Owners or Providers, nor for any accident, loss, injury, expense or inconvenience, whether to person or property, which you or another person may suffer or incur arising out of, or in any way connected with, the provision of wedding services.
11.4 Wedding Insurance. We strongly recommend you take out wedding insurance to cover any additional losses you may incur as a result of ending a contract between you and an Owner and Providers.
12. HOW WE MAY USE YOUR PERSONAL INFORMATION
You may give us information about you by filling in forms on our site or by corresponding with us by phone, e-mail or otherwise. This includes information you provide if you use our site, subscribe to our service, participate in discussion boards or other social media functions on our site, and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number.
13. OTHER IMPORTANT TERMS
13.1 We may transfer this Agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.. If you are unhappy with the transfer you may contact us to end the contract within 14 days of us telling you about it and we will refund you any payments you have made in advance for products not provided.
13.2 You need our consent to transfer your rights to someone else (except that you can always transfer our guarantee). You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
13.3 Nobody else has any rights under this contract (except someone you pass your guarantee on to). This contract is between you and us. No other person shall have any rights to enforce any of its terms, except as explained in clause 14.2 in respect of our guarantee. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
13.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
13.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the services, we can still require you to make the payment at a later date.
13.6 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.